FREE

Free Package Protection 📦

To ensure a secure shopping experience, all orders automatically include our Free Package Protection service.

Coverage Included

Package Protection exclusively covers the following situations:
 • Package officially confirmed as lost by the carrier
 • Package damaged during transit
 • Product received broken or unusable upon delivery
 • Delivery marked as completed but not received after verification

Claim Conditions

All claims must comply with the following conditions:
 1. Claims must be submitted within 48 hours of the delivery date provided by the carrier.
 2. Supporting evidence may be required, including:
 • photos of the package,
 • photos of the product,
 • a detailed description of the issue.
 3. Any fraudulent claim will result in permanent refusal of compensation or replacement.

Exclusions

Package Protection does not cover:
 • incorrect shipping addresses provided at checkout,
 • recipient unavailability at the time of delivery,
 • theft occurring after confirmed delivery by the carrier,
 • damage caused after the package has been received,
 • delivery delays beyond our control.

Claim Review

All claims are carefully reviewed and verified with the shipping carrier before any refund or replacement is approved.

We reserve the right to refuse any claim that does not meet the conditions listed above.

Customer Commitment

Our priority is to provide a safe and reliable delivery experience. In the event of a confirmed issue, an appropriate solution will be provided as quickly as possible.