Refund policy
Return & Refund Policy
Contact Information
All return requests must be submitted to:
Customer@sognaressence.com
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Return Authorization (Mandatory)
• Customers must request a return authorization within 28 days of delivery.
• Once the request is reviewed, customers will receive:
• A Return Authorization Confirmation, and
• The approved return address
⚠️ Important:
• Customers must clearly indicate that their return has been approved before shipping.
• Do not send any item without prior validation.
• Returns sent without authorization will be automatically refused.
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Approved Return Addresses
The return address will be confirmed by our team after validation, depending on your location:
• Italy (Head Office)
Via Cesare Beccaria 16
20122 Milano, Italy
• United Kingdom (Returns Center)
71-75 Shelton Street
Covent Garden, London, WC2H 9JQ
United Kingdom
• Canada (Returns Center)
111 Peter Street, Suite 600
Toronto, ON M5V 2H1
Canada
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Return Conditions
To be eligible:
• Item must be unused, unopened, and in original packaging
• All tags, seals, and accessories must be intact
• Any non-compliant return will be rejected
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Free Returns Policy
• Returns are free of charge only if all conditions are fully met
• If conditions are not met:
• The return may be refused, or
• A restocking fee (20%–40%) will apply
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Return Procedure
1. Contact us via email to request approval
2. Wait for official confirmation and assigned return address
3. Clearly mark your package with your approved return reference
4. Ship the item only after validation
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Refunds
• Processed within 14 business days after inspection
• Refunds exclude:
• Original shipping fees
• Any applicable restocking fees
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Non-Returnable Items
• Custom or personalized products
• Sale/clearance items
• Opened hygiene products
• Gift cards
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Final Agreement
By placing an order, customers agree to these terms fully and without exception.